A shipment policy for customized clothing brands typically outlines the guidelines for order processing, shipping timelines, and handling responsibilities. Here’s an example of what such a policy might include:

 

1. Processing Time

•Order Confirmation: Custom orders are confirmed once payment is received.

•Production Timeline: Since each item is customized, production may take 7–25 

business days, depending on complexity.

 

2. Shipping Options

•Domestic Shipping: standard 5–7 business days.

 

3. Shipping Fees

•Calculated based on delivery location, weight, and dimensions of the package.

 

4. Order Tracking

•Customers receive a tracking number once the order is dispatched to monitor delivery status in real-time.

 

5. Returns & Exchanges

•Custom Orders: Due to the personalized nature of customized clothing, our brand have a strict no return or exchange policy unless the product arrives defective.

•Damage in Transit: If items are damaged during shipping, customers must notify the brand within 24 hours of receipt, providing photos as evidence.

 

6. Shipping Delays

•The brand is not responsible for delays caused by the courier, customs clearance, or unforeseen circumstances (e.g., natural disasters).

 

7. Packaging

•Items are securely packaged to ensure safe transit, with some brands offering eco-friendly or branded packaging options.